Client Service

Request a Certificate of Insurance

A client, landlord, or general contractor asked for proof of insurance before you can start? Send us the details and a licensed advisor will review your policy and prepare your Certificate of Insurance (COI) if the request matches your active coverage — usually the same or next business day. There’s normally no brokerage fee for a standard certificate while your policy is active.

Need it today? Call us at 604-582-0557 and we’ll prioritize it. Tell us who needs to be named and exactly what wording they’ve asked for.
Quick background

What a Certificate of Insurance actually is

A COI is a one-page document that proves you carry active coverage — the coverages, limits, and policy dates — without handing over your full policy. Most contracts and site-access rules require one before work can begin, so getting it to the requesting party quickly keeps your project moving.

What it shows

  • Your legal business name and address
  • Coverage types and limits
  • Policy number and effective / expiry dates
  • The certificate holder
  • Your insurer and brokerage contact

Why they ask

It shows you carry your own insurance for the work, lease, or contract requirement. It’s a standard step for contracts, vendor onboarding, and getting onto a job site — usually a sign the deal is moving forward.

Special wording

Contracts often ask for more than proof: naming an additional insured, a waiver of subrogation, or primary & non-contributory language. Tell us what they’ve specified and we’ll check whether any endorsement or insurer approval is needed.

Request your certificate

Fill in what you can — we’ll confirm the rest before issuing. Fields marked * are required.

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Your details
Your policy
Which coverages should the certificate show? (select any that apply)
Who needs the certificate

This is the “certificate holder” — the client, landlord, or contractor requesting proof.

Use the full legal name from the contract, lease, vendor portal, or email — small differences can cause rejection. Common holders: property manager, landlord, general contractor, municipality, strata corporation.

Many holders reject certificates without a full address. Required if you’re adding them as an additional insured.

Where should we send the certificate?
Special wording the contract asks for

A certificate holder receives proof of insurance. An additional insured may receive certain rights under the policy and usually requires your insurer’s approval. Check anything the contract specifically requests — if you’re not sure, leave it blank and we’ll review the requirement.

Endorsements requested (check any that apply)

Some wording can’t be added automatically. If the request changes your coverage, names another party as additional insured, or asks for special conditions, we may need your insurer’s approval before issuing the certificate.

Best option: upload the insurance-requirements page from the contract, lease, vendor portal, or email — it helps us issue it right the first time. PDF or images, up to 10 MB each; you can attach more than one (e.g. requirements page plus WCB).

When you need it

Secure form — your details are used to prepare your certificate and shared only with the holder you name and your insurer. Handled by licensed advisors in Surrey, BC, not a call centre.

Request received.

A licensed advisor will prepare your Certificate of Insurance and confirm the details.

We’ll review the request against your active policy. If the wording and limits are already supported, we’ll prepare it — usually the same or next business day. If insurer approval or a policy change is needed, we’ll contact you before proceeding. Need it sooner? Call 604-582-0557.

How it works

From request to certificate

No charge while your policy is active and unchanged — issuing a COI is routine.

1

You send the details

Tell us who needs it, what coverages to show, and any wording the contract requires.

2

We confirm and prepare it

An advisor checks the request against your policy and confirms whether any endorsement or insurer approval is needed.

3

You get the PDF

We email the certificate to you — and to the holder if you asked us to. Need a new one each contract? Just ask.

Common questions

Certificate of Insurance FAQ

How long does a certificate take?

Most are issued the same or next business day while your policy is active and unchanged. If the wording needs insurer approval or a policy change, it can take a little longer — we’ll let you know.

Is there a charge?

There’s normally no brokerage fee for a standard certificate while your policy is active and unchanged. If the request needs a policy change, endorsement, higher limit, or insurer approval, premium or insurer fees may apply.

Can you send it directly to my client?

Yes — give us the holder’s email and choose “email it to the holder” on the form, and we’ll send it to them.

Can additional insured wording be added?

Often yes, subject to your insurer’s approval and your policy wording. Send us the exact requirement and we’ll confirm what’s possible.

What if I don’t know my policy number?

Send the request anyway — give us your business name and we’ll locate your policy.

On a deadline?

A licensed advisor answers the phone — never a voicemail tree. Call and we’ll get your certificate moving right away.

Call 604-582-0557
Mon–Fri 8:30am–9:00pm · Sat 8:30am–6:30pm · Sun & Stat Holidays 10:00am–5:30pm