Client Service

Update my policy

Moved, bought a vehicle, added a driver, or need to change your coverage? Tell us what you’d like to update and a licensed advisor will take care of it — and confirm exactly what it means for your coverage and premium before anything is finalized.

Need it handled today? Call us at 604-582-0557 and an advisor will help you right away.

Request a policy change

Tell us what you’d like to change. Fill in what you can — we’ll confirm the rest. Fields marked * are required.

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Serving Surrey, White Rock, Langley, Delta, Vancouver and across BC.

Please note: this is a request. No coverage change or premium adjustment is in effect until a licensed advisor confirms it with you in writing. Please keep your current coverage in place until you hear from us.

Your details

First name *

Last name *

Email *

Phone *

Prefer a callback in Punjabi or Hindi?

Your current policy

Which policy is this about? *

Buying or transferring a vehicle? Some ICBC Autoplan changes can’t be completed online. In BC, registering or transferring a vehicle requires the APV9T Transfer/Tax Form and your signature in person — so you’ll need to visit us to complete it. Other Autoplan changes may also need original documents. Send your request and an advisor will tell you exactly what’s needed and have everything ready before you come in.

Insurance company (if known)

Policy number (if known)

Found on your pink slip or policy declarations page — okay to leave blank.

What would you like to change?

Type of change (check any that apply)

Add or remove a vehicle Add or remove a driver Change my address Add, remove, or change coverage Change a limit or deductible Add or remove a mortgagee / lien holder Add or remove a property / location Update my contact details Cancel a policy Something else

Driver details

Adding or removing?

Relationship to you (optional)

Driver first name

Driver last name

Date of birth (optional)

We’ll collect the driver’s licence number securely when we follow up — no need to enter it here.

New address

New street address

City

Postal code

New contact details

New phone (optional)

New email (optional)

Property details

Adding or removing?

Property type (optional)

Property address

City

Postal code

Describe the change *

Be as specific as you can — e.g. the new address, the vehicle or driver details, the coverage or limit you want, and anything the change relates to.

Date you’d like the change to take effect (if applicable)

Upload supporting documents (optional)

For example a bill of sale, proof of new address, or a lender / mortgagee letter. PDF or images, up to 10 MB each; you can attach more than one.

Secure form — your details are used only to handle this request and shared with your insurer where needed. Handled by licensed advisors in Surrey, BC, not a call centre.

I authorize Prime Insurance to contact me by phone, email, or text about this request and to act on the change described above with my insurer where appropriate. I understand no change is in effect until it is confirmed with me in writing. See our Privacy Policy. *

Leave this field empty

✓

Request received.

A licensed advisor will review your request and follow up.

Remember: nothing is changed or bound until we confirm it with you in writing — please keep your current coverage in place until then. Need it sooner? Call 604-582-0557.

After you send it

What happens next

A real advisor handles your change — and tells you what it means before anything is final.

An advisor reviews it

A licensed advisor reads your request during business hours and contacts you, usually the same or next business day.

We confirm what’s needed

We’ll tell you any documents or signatures required, how the change affects your coverage, and whether your premium changes — before we proceed.

We make the change

Once you’re comfortable, we process it with your insurer and send written confirmation. That’s when it’s in effect.

Common questions

Policy change FAQ

Is my change in effect right away?

No. A policy change isn’t in effect until a licensed advisor confirms it with you in writing. Please keep your current coverage in place until then.

Will my premium change?

It might — many changes affect premium. We’ll tell you what to expect before anything is finalized, so there are no surprises.

How long does it take?

Most straightforward changes are handled within a business day or two. ICBC Autoplan changes can take a little longer if documents or a signature are needed.

Do I have to come in for an ICBC change?

For some changes, yes. In BC, buying or transferring a vehicle requires the APV9T Transfer/Tax Form and your signature in person, so that can’t be completed online. Other Autoplan changes may need original documents too. Send your request and we’ll prepare everything so your visit is quick.

Can I cancel a policy here?

You can request it — an advisor will confirm the process, any requirements, and the effective date before anything is cancelled.

Rather just talk it through?

A licensed advisor answers the phone — never a voicemail tree. Call and we’ll handle your policy change together.

Call 604-582-0557

Mon–Fri 8:30am–9:00pm · Sat 8:30am–6:30pm · Sun & Stat Holidays 10:00am–5:30pm

Never miss a renewal again

Tell us what you have and when it expires — a Prime advisor will review it with you before it renews.

Done — we’ve got it. A Prime advisor will be in touch before your renewal. Need us sooner? 604-582-0557.

Need help choosing the right coverage?

Surrey businesses since 1994

ICBC request form.

Request a quote or speak with a broker.